I was sitting quite happily at the United Club in Chicago recently when I received a message from United that my flight for the following day had been cancelled. This was serious as it was part of a San Francisco to LA, LA to Newark and finally Newark to San Juan combo.
Taking advantage of a moment without a queue at the desk I approached the agent and explained. I knew there was a flight 90 minutes before and so asked about that. Scratching her head she came back and explained that they have cancelled my original flight, but added a new one a minute later.
And oddly, all of the passengers with upgrades on the first flight had suddenly gone back on the waitlist, despite being confirmed on the previous flight in First.
And, they haven’t rebooked you either….
Anyway, good news – she rebooks me on the new flight UA2076, snags a First Class seat and books it.
But very odd none the less.