In a test of how BA are going to react to passengers whose flights were cancelled yesterday during BA’s IT meltdown, I sent an email this morning asking for original routing credit for the flight I missed. BA could not rebook me and have refused a refund as it was part of a transatlantic ticket.
BA’s prompt reply to my request for credit for the missed flight:
It seems odd, bearing in mind that this wholly BA’s fault that they are not taking a more flexible approach to what, in effect, costs them nothing.
If this is an indicator EU261 compensation and recovery of additional costs will be ‘interesting’. Contrast this with the last major meltdown when impacted Exec Club members got extensions to their status!