
You have two tickets – cancelling one generates a future flight credit and cancelling the other generates a refund. Why am I not happy with either option?
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A United flight from Amsterdam to Newark was my first time on a United aircraft for about 2 years. Whilst perfectly serviceable, it was not special. The ground service at Amsterdam left a lot to be desired and United showed how much it cares for Global Services members whilst not caring about its other passengers.
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