I had just been upgraded to an Intercontinental Royal Ambassador and so was looking forward to my first stay at an Intercontinental. Unfortunately this property proved that rules can be ignored, service can slump to the lowest level and that there is still management of high end properties who don’t care.
Quite a bold statement.
Let me start from the beginning (My friend Julie says ..that is a very good place to start). I have already written about my dislike of the information this property collects at check-in. The check in agent indicated that as a Royal Ambassador I had been upgraded to Club Intercontinental.
The Club Intercontinental rooms are in a two level area of the hotel reached from Reception, through the ‘lounge’. The Room is shown above and had a seating as well as a sleeping area, and a balcony over the pool area.
The room was comfortable with 6 cans of soft drinks in the small fridge.
My experience of Club Intercontinental’s at many hotels around the work is that they offer breakfast, often daytime snacks, and evening hors d’oeuvres. The one at the property in San Juan offers – apples and coffee – all day!
It really meant that the ‘upgrade’ I received was of no value or use – meaning that the property exactly nothing for Royal Ambassadors.
The Grounds are well kept with several pools, a series of waterfalls, beachside bar and access to the public beaches – you need to collect a wristband from the towel stand in order to get to/from the security controller public beach.
I was staying on a room rate that offered Breakfast for $0.01 – one cent. So I did go down to the restaurant to have breakfast.
There is also an omelet station:
Perfectly OK hotel, but do not expect the usual high Intercontinental standards