Lufthansa is having a strike by its flight attendants and tomorrow, 7 September will be the most disrupted day. It is also the day that I was supposed to fly from Copenhagen, via Frankfurt to San Francisco and Honolulu. The FRA-SFO was on an A380 which I was have never taken on a long flight and so wanted to check out.
Knowing that there have been problems for a week or so, I added my mobile number to my LH booking. Just before bed I checked the LH web site and my flight wasn’t on the list of cancellations. In fact, at that point the list was suspiciously short.
So when an hour later I got this text I was not suprised:
So thinking the number supplied might be a special number for cancellations I had my phone dial the number.
“This is neither a landline nor mobile number and you will be charged at £3.50 per minute” . So US$5 per minute to speak to LH about a flight they had cancelled. What?
I didn’t call this number
Instead I logged in to the LH web site pulled up my booking and called the 0800, freephone number for the UK. After being on hold for three minutes I was disconnected.
I called the number LH lists for reservations in the UK – After 47 minutes on hold and no reply I gave up on that also.
I knew my ticket was issued by United and so called the United 1K line in the US – I know it would charge me, but not so much as LH wanted. After about 30 minutes, including a 10 minute hold for LH to approve the re-routing, I managed to get booked on SAS from Copenhagen to London (Coach Class), and then with United to San Francisco in Business.
So, after all my recent UA complaints, they came through for me, when the could have simply said ‘Join the queue at the LH ticket counter tomorrow’ . Thanks United.