Hot on the heels of the problems United had last weekend with their computers, I wanted to let readers know about my experiences the weekend before.
After leaving the Radisson LAX I headed to the airport and Terminal 6 where United send their Hawaii flights, amongst others. The old Continental Club is re-branded as United Club but was packed. Two cancelled flights to Chicago had caused a long queue at the desk whilst they tried to rebook people on a Friday.
Boarding my flight was uneventful but that was where the fun started.
Twenty minutes after we should have left, the pilot told us that he had only just received the weight and balance numbers and we would leave the gate soon. We did, and then had to wait for the tug to arrive – it was busy pushing back other planed, and then we sat in the alley way between terminal 6 and 7 for a further 40 minutes as they could back us out on to the taxiway. So an hour late before we even take off.
On the return – HNL to Houston we boarded on time, only to be hold we were being held to accommodate transferring passengers from Guam. Ironic when United failed to keep my Dublin flight a couple of weeks before. So, we left late again!
We picked up time and landed about on time at Houston.
What, might we ask, is up with United. These are not IT issues, but simple Customer Service issues.