For the longest time you have needed two reference for every AA ticket if it had US flights in the booking. It seems that this has now stopped, making life easier.

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Whilst hotel groups always change levels, IHG – who own well known chains such as Intercontinental, Holiday Inn and Indigo had put up some properties by nearly 70% in terms of points needed to redeem. Coupled with their announcement of expiring points they are turning customer unfriendly pretty fast.

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It was a very long walk from the lounge to the gate, which was right at the end of the terminal – the yellow end. It appears that all US flights leave here so that additional passport checks can occur in the same location. There were moving walkways for most of the journey. After a… Read full article

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It appears that some of the concerns expressed when La Compagnie announced service from London have come to pass. I’ve received an email in respect of my flight due in two weeks time announcing a change to the return flight time. This is the text of the email: Dear Valued Client, Allow us to inform… Read full article

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In Terminal 4S at Madrid, most flights are long haul journeys to the US, Africa and the rest of the world. This means big planes and a big lounge. In fact the Velazquez lounge is huge – with two feeding stations – one at each end. (During my visit the Restaurant was not open as… Read full article

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I knocked up this handy flowchart showing the agony I had to go through recently when a two minute schedule change forced AA to rebook me for a flight 4 3/4 hours after landing. Next month I am flying back from Honolulu via New York to London City Airport on a ticket issued by American Airlines via… Read full article

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On a recent trip I connected from London City Airport to New York JFK at Madrid. After getting off the plane I found an Iberia agent directing passengers who were connecting downstairs where I found a bus waiting. The Terminal, 4S where most of the long haul flights leave is some distance from the main… Read full article

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There is about a week now before the latest set of major changes to the BA Executive Club take hold. You can read previous articles that look at the changes here: (1) Changes to Tier Points – the method by which BA works out elite status (2) Changes to Redemption Levels – book partner awards… Read full article

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BA has already announced that it will be withdrawing it’s own scheme for Small and Medium businesses in the USA, called OnBusiness. This is being merged in to AA Business Extra scheme with effect from 27 May 2015 for US based customers only. I had a protracted series of conversations with AA/US this morning about… Read full article

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Japan Airlines and AA share a lounge located in the main terminal at Honolulu International Airport. In the past AA shared with Qantas, but the Qantas lounge is a lot further away from AA gates. The lounge is located above The Local, a bar and restaurant. There is a lift and stairs to the lounge. The… Read full article

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The end of my journey from Terminal 4 to Terminal 6 through the tunnels of LAX was at the Alaska Airlines Board room in T6. I secured access through my Priority Pass membership, but have the suspicion that an AA Admirals Club membership would also work. After the agent at the entrance swiped the card… Read full article

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