Is this fair I wonder?
I had a US domestic ticket, booked through the AA web site. As I’m not allowed in to the US I tweeted the AA team and they confirmed that I could cancel the ticket online and then use the credit ($440) for a future journey.
I called AA today to book a new ticket and wanted to apply the credit . The agent checked and confirmed that I cannot use the credit as the new ticket is priced in Euros and my credit was in US Dollars.
Apparently there is a rule that the credit can only be applied to a ticket from the same country as the ticket was originally booked. So I now have to use my $440 credit from the US. What?
So now AA gets to keep the $440 because it invented a rule that isn’t on the web site and wasn’t disclosed when I refunded or when I booked. If you read the web site:
What the web site says
Any note that being ready to rebook doesn’t matter a fig if you want to travel from anywhere other than where you wanted to travel before!