I wrote over the weekend about a disappointing experience with Qatar Airways UK reservations office. Basically a time change out of Amsterdam meant a pretty unhelpful connection in Doha – the time change was 4 hours. I had planned a nice evening in a bed in Doha, but the now, my early morning arrival, meant being stuck. The airline wouldn’t give me a hotel room, not would they move me to an earlier connecting flight out of Doha, unless I paid the difference.
After the post was published I tweeted the @Qatarairways account directing them to my post.
An hour letter they had asked me my contact and booking details and confirmed that they would pass them on.
And this afternoon a nice chap from Qatar in Poland called, offered to move me at no charge and re-booked everything inside of ten minutes. And we had time to chat about the weather.
So, Qatar took an unhappy customer and make them happy.