I’ve flown Qatar a few times and don’t get quite as excited as many about their level of service. It’s pretty good in truth once on the plane, but not truly wonderful even in the Business Class cabins. I have got a couple of tickets booked through their sale, but also had one booked before the sale started, flying from Amsterdam to Bangkok (via Doha).
It’s this ticket that I checked yesterday and found an unannounced schedule change. Qatar have moved my flight back 4 hours. Previously I got in to Doha in the early hours of the morning and then left that night for Bangkok. The retiming means an early morning arrival (5am) and so not much chance to get to a hotel before needing to come back for 8pm departure.
I spoke to Qatar who refused a hotel room as there was an earlier flight to Bangkok but when I wanted to be booked on that earlier service, they refused as the class of service booked was no longer available. So although I was caused a problem by their schedule change, they were not prepared to do anything about it. Pretty poor service.
Most airlines that I deal with (British Airways, American, United) would have rebooked me on the earlier connection and eaten the fare difference. Not Qatar.
So, as the Qatar fare sale comes to end, please have realistic expectations of the customer service provided by Qatar.