I wrote earlier this morning about the problem with BA accounts being frozen. A couple of people has asked to see the email. The text is below:
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I wrote earlier this morning about the problem with BA accounts being frozen. A couple of people has asked to see the email. The text is below:
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No email for me. Ridiculous lack of transparency.
Ludicrously poorly worded email given the topic – reads like a phishing email, esp with link to password change and lack of any personal identifier in the subject line or other personal data to show it’s from BA!
They could have done with putting a prominent message on the website too, esp at the Exec Club login page given how many folk have been locked out yet didn’t receive an email. Wording of email also unclear with many folks wrongly blaming Award Wallet as a result. I’ve no issue with them taking security measures, but they’ve not handled it as well as they could have.