United made an error yesterday and were offering tickets for just a few pounds in Business and First Class to the USA. Many people purchased these and a number of news outlets reported them, even bloggers mentioned them. After about 6 hours United worked out what happened, removed Denmark from its country of purchase list, and the deals stopped.
United has a proud tradition of honouring mistake fares. Over the years I have managed to take advantage of a couple – one to New Zealand and another from Miami to Shanghai. This basic decency was one of the things I liked about United. However new-United doesn’t feel the same way. Overnight I received this email:
Interesting that the ticket has been issued and charged when United decided to cancel it. Clearly the ‘vendor’ responsible is not someone with whom I have a direct relationship – my ticket purchase was with United and so I wonder why the customers must suffer because United chose a vendor who cannot do didn’t do its job properly.
Let’s see how this turns out but for now we know that United has truly changed.