Earlier in the year I had an awful stay at the Renaissance Hotel at Heathrow Airport
The hotel responded that they are undergoing renovation, although many of my complaints were about service, rather than the building.
Looking at their reservations page today I notice that they are charging a premium for their refurbished rooms. £24, about 30% of the un-refurbished room rate.
I wonder if that’s acceptable?
The hotels defence to previous complaints was that they were going to have a nice property once it was complete. At the moment they seem to be charging for that improvement.