In order to get a bit rest after my visit to the new United lounges I booked a reasonably priced hotel at Heathrow. The Renaissance chain are part of the Marriott group and are usually considered 4*. I accept from the start that this particular property is undergoing renovation and that this may have had an impact on my experiences there.
Their new Reception is finished:
It look quite smart. At check-in I was asked whether I would like water or orange juice and I asked them to deliver it to the room. There was no mention of any other benefits at check-in.
The room, un-renovated, was, as they all are, small.
The decor is dated, and the bathroom as small as can be.
Whilst the room is perfect for a simple overnight stay, I wouldn’t wish to stay longer.
The WiFi is not free, despite is being supposed to be for both Marriott Rewards Gold members and in my room rate. £16 for 24 hours.
There was no upgrade to a better room, no access to the Executive lounge and the promised water never arrived in the room.
I had an early departure and mentioned all of these problems to the agent, who apologised. I hope I’ll be getting a survey!