It appears that American may have changed access to it’s rather nice Flagship check-in.
The service gives a nice check-in experience to a small range of customers at it’s key hubs – JFK, Chicago, LAX and Miami.
The AA web site says that access is restricted to:
- A ConciergeKeySM member
- A Five Star ServiceSM customer
- Traveling First Class onboard an American three-class transcontinental flight
- Traveling First Class onboard an international American or select oneworld® alliance carrier* anywhere in your outbound itinerary
At JFK, the check-in is useful as it deposits you at the front of the TSAPre line for Security.
After a slightly embarrassing moment when I was turned away from the Flagship Check-in at JFK I asked about what the reason was when I got to the lounge.
After some research it appears that I was on a discounted (read reward) First Class ticket on an American three-class transcontinental flight. This no longer provides entry as it must be full-fare to use the Flagship Check-in.
This is news to me as the web site doesn’t say that this is a restriction and I was able to use it a few weeks ago on the cheap JFK to Cabo fare in First Class.
Has American changed access to its Flagship Check-in?
I have tweeted and will report back.