I, like many other, have tried to match their Hyatt Gold Passport status to their MGM Resorts MLife account using the Hyatt web site link.
My first attempt showed that I had been matched to Platinum in MLife, which is likely to be useful as I am planning a week in Vegas next year.
However, as soon as I log out, and back in, the status reverts to Sapphire, their lowest (entry) level.
An email to MLife generated this reply:
Thank you for contactingMGM Resorts International. In order to process your request for your Hyatt tier, please go to Hyatt: Hyatt.com/M life and choose the link that says “Opt-in” to manually upgrade your tier. You must follow all the steps to successfully match your tier.
You may also sign onto your M life account. Select preferred partners Hyatt, where you can select “opt-in”.
We appreciate your participation in the M life and look forward to your welcoming you to our MGM Resorts.
Apart from the problem with the way they have put in the spaces in the link, they have missed the point – I had already tried the this route and it doesn’t work.
So, I have followed the process again….
1. Initial Status:
2. Go to Hyatt and match status:
So, again this process seems to be failing me. Any others?