For my last post on this property I am proposing to cover three aspects of the hotel:
Breakfast is served on the ground floor in the restaurant behind the lifts. The staff there were friendly and offered my the menu which consists of a cold buffet or a (chargeable) hot option. The Andaz layout which mixes public and private areas is present. The staff bring, tea/coffee and juice on request and the rest is self service.
Whilst I had to sign the bill, the charge (but not the tip) was removed at check-out as a Diamond Gold Passport Member.
The design of the hotel is clearly unusual – but very interesting. There are little features which catch your eye almost everywhere. From the clogs installed at a high level in the rooms
Let me start off by saying that I thought the staff were excellent – every time I met they greeted me warmly, and after one interaction they used my name each time I dealt with them. The team at breakfast remembered me from the previous day and also what I drank. It did make me feel at home, which I like.
There are some aspects that still need a little work I fear. The internet clearly, but also silly things like my room service trolley not being removed for 18 hours, until I mentioned it to them. Gone 5 minutes later, but still. Not refreshing the mini-bar during the stay is just mean – it would have cost them a bar of chocolate, a can of coke and a bottle of water. No big deal on the room rates they are charging at present.
The crumble was excellent and a huge portion:
It’s a relatively expensive hotel, but in a good location with a great team of employees. It’s so new that it’s hard to judge whether the problems highlighted are opening problems or whether it’ll be a bit hit-and-miss as sometimes Andaz’s are with service.
I should like to go back in 6 months and see where things have progressed. However, if you’re in Amsterdam, the property is well worth a visit.