I sent BA a short note pointing out that I didn’t think they had handled my Eviction by Tracey Emin very well (click for the original post).
Their reply today doesn’t even contain a real apology, but is a simple form e-mail, presumably sent when any passenger has their seat moved by the airline.
Dear Miles from Blighty:
I am sorry we could not arrange for you to have the seat you had asked for on your flight from London City Airport to New York on 29/12/2011. I understand your disappointment, please accept my apologies on behalf of British Airways.
We try and make your time in the air as relaxed and comfortable as possible, but I’m afraid we cannot positively guarantee a particular seat to anyone. A seat change can be necessary due to operational or safety reasons and I am sorry, if you were misinformed about the reasons for the change.
We value your support as a member of the Executive Club and thank you for choosing us as your preferred airline.
They really don’t care do they! Love the line about ‘A seat change can be necessary due to operational or safety reasons’ when it was absolutely clear when I boarded that it was in order to make Ms Emin more comfortable that they thought it was OK to move me!