So yesterday I should have been travelling from London, via Madrid to Mexico City. The trip has been ill fated from the start and I am sure I should just have given up several months ago.
- After booking BA decided not to run flights on the day I was due to fly and rebooked me on to Iberia, via Madrid.
- Earlier in the week Amsterdam closed to flights from the UK and as I should have started from there, I had to persuade BA to drop the segment from Amsterdam.
Fast forward to the day of travel. I checked the Iberia web site and citing IATA it confirmed that I could connect in Madrid. I made a quick call to Iberia who confirmed that ‘of course’ I could connect in Madrid.
Well, it appears that on the way to the airport the Spanish Government changed its mind. Despite knowing that I had a British Passport, Iberia made no effort to tell passengers before boarding started. We – those without Spanish passports or residency papers – were just told to queue until the end of boarding. Only after a bit did the staff tell us that this was because we were to be denied boarding. There were 15-20 people impacted by this, most with mobile boarding passes and trying to get to Mexico or Brazil.
The staff then had to be persuaded to off-load us from the flight so we could keep the value of our tickets. I spoke to Gold Guest List reservations and they confirmed that they could do nothing until IB changed the status of our bookings.
Navigating my way back to the Transfer Desk at T5, a helpful member of staff spoke to someone at reservations who kindly waived the change fee and rebooked me. I luckily had a BA (125) ticket.
Just for clarity, this is what Iberia’s web site says – at least for now:
So, looks like the rules remain in flux and that even the best laid checks don’t mean that you can actually fly.