I report a rather disquieting experience from the Concorde Room about ten days ago. Let me set out from the start that this is in no way BA’s fault or responsibility. In fact, if you make it to the end, you will find that they acted wonderfully.
The room was fairly busy; it was the Saturday before half-term for British schools. Two kids drew my attention once I sat down, probably around 2 and 5. They were happily playing chase, running around and screaming as young children do. Their parents periodically caught up with them and returned them to where they were all sitting.
After about 30 minutes, the kids started off again, with the youngest running up to me, where I was happily sitting doing some work, and started punching me. Ok it’s a two-year old, but it was annoying. I stood up, and after a couple of minutes dad appeared. I asked if he could collect his kid who had now taken over my seat.
His reply was ‘I assume you never had any kids’.
‘No’ I replied.
‘Faggot’ he said.
‘Wow, where did that come from?’ was my initial reaction
I was too caught off guard to respond with an appropriate comment, although I am not sure how you answer that except with ‘And…?’.
Ten minutes later I was both upset and angry. More so than I would have thought I would let myself – I presume it was the post adrenalin come down. The family was still in the lounge, sitting with half a dozen other adults. The kids were watching movies on iPads like little angels.
I spoke to the agent at the desk who called the Manager. I explained what had happened and she was genuinely solicitous that I was OK, and spent time sitting with me to make sure I was settled. We did look around the lounge to see if the family was still there, but it was hard to be sure which was the father. They left moments later. What a weak person I am!
I had thirty minutes until my flight, which turned out to have one of the very nicest BA crews I have ever encountered. They made the day so much better.
I think the situation upset me so much as I see the Concorde Room as a haven of peace and this was broken by the homophobe that I encountered.
End of rant…..