I dread getting emails from American Airlines. Well a certain sort – those that feature schedule changes. The latest arrived overnight for a trip in July to Chile.
So why do I hate them so much – you have to read them really carefully – they don’t always tell you the whole story upfront.
Take this latest example – ‘You are receiving this notification as a result of a flight number change’ it said, yes the bolding is Americans. Who cares about a flight number change I asked? As long as it’s on my Boarding Pass on the day, what difference does in make?
Well in this case, quite a lot. Reading through the flights helpfully listed below, I noticed that I was suddenly flying to Columbus, in Coach on my way to Miami. Now, I know I like the odd extra segment (for status purpose), but the one I had originally booked was just JFK to Orlando to Miami en-route to Santiago. Almost a straight line!
So what had AA done?
It appears American picked a random mid-west city, and thought I might enjoy 2 hours in a regional jet, going in the wrong direction, before nearly three hours in a regional jet, on the way to Miami.
I don’t think so!
Luckily the helpful agent that I called thought the same and booked me on an earlier, direct flight to Miami from JFK. Yes, it will cost me 60 British Airways tier points. All for the sake of my original flight connection dropping one minute below the minimum connecting time in Orlando.
So, check your emails, and if it’s from American, read all of it – carefully.