I wrote in October about my experience being turned away from the Flagship Check-in at JFK, despite being travelling in First on a three-class transcontinental aircraft.
When in the lounge at JFK the staff indicated that this was because I was not on a full-fare ticket.
The AA web site says that the following people are able to use the check-in:
As you can see I should have secured access on the third criteria.
Immediately after this I tweeted the AA web team. They sent off an enquiry to the manager responsible and after 4 weeks I secured a reply. AA played with me at first:
Phew! So it was just a mistake on that day. But then they tweeted again:
Ah! So although the web site doesn’t say that the First Class travel has to be revenue, this appears to be the rule.
I suppose at least they clarified!