I wanted to give a Good Friday shout-out to the folks at the Hyatt centre in Omaha. I was lucky enough to visit some years ago and was able to recognise a number of the staff members I met there. The video, which seems to involve 100+ people telling the camera ‘Why we love Hyatt’.  (The office there is their Global Contact Centre.)

I am really impressed with it and would invite you to take a moment to watch if you can. It will give a face to that Gold Passport or Private Line Agent, the next time you call Omaha.