This was the sight that awaited me at London City Airport a few weeks ago when fog descended on London and pretty much all of that days flights were cancelled. BA reassured us that we would be refunded, so you can imagine my surprise when I received this email at the weekend.
I grant you that it was a non-refundable ticket but thought this was a little unfair. So, perhaps if I cannot have the cash back, I might be able to earn the Avios credit. I knew United used to allow this so I sent off the request at the weekend. This morning BA responded:
It seems to have escaped BA that the reason I did not take the flight was that they cancelled it! In addition the ‘Refund’ is exactly £0.00.
I might have hoped BA could do better than this