I ask this, relatively, controversial question after two experiences using them last year.
I ask this based on two experiences last year. The oldest in Berlin was rescued by the Hyatt by crediting back the upgrade suite for the stay where I had the problem, and the next stay. In addition they guaranteed the suite on the second occasion and duly delivered.
I raise the question today as I had a remarkably similar experience to that in Berlin, when staying in the Hyatt Regency at San Francisco Airport. I should start by saying that I have stayed at this property on dozens of occasions, and probably at least six times in 2011. In addition I have paid for suite upgrades as well as received free upgrades here before.
When you check the Hyatt web site you will see that the HRSFO only has two types of Suite:
These are the Business Suite and Peninsula Suite.
I booked my Suite Upgrade via my Private Line Agent about 2 weeks ago, but the hotel did not seem to have any problem confirming space. However, now I check-in I find they are now calling the ‘Executive Parlor’ room a Suite. The Agent at check-in told me that all Suites were on the Second Floor – not true – I have had Suites on several floors here – notably the 8th or 9th Floor.
The other coincidence is that the room at HRSFO is almost the same as the Grand Hyatt Berlin was trying to call a Suite.
My only other issue appears to be that I am right above their Sports Bar – Knuckles. As I have a flight at 0700 tomorrow, I wonder how well I will sleep?
So I ask, are Suite Upgrades just a way of upgrading Diamond Gold Passport members to bigger rooms, when calling them a Suite?