It appears, in the more detailed information now coming to light that:
- Marriott first identified a problem on 8 September 2018
- After investigation, it turned out that there had been unauthorised access to the Starwood database since 2014
- On 19 November, Marriott decrypted the data and found that it was the Starwood reservations system records
- Payment card numbers and payment card expiration dates were taken, but the payment card numbers were encrypted using Advanced Encryption Standard encryption (AES-128). There are two components needed to decrypt the payment card numbers, and at this point, Marriott has not been able to rule out the possibility that both were taken.
- Marriott is offering free WebWatcher enrollment
- Marriott has created a call centre to handle questions – the numbers are here:
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USA 877-273-9481 Canada 877-273-9481 UK 0-808-189-1065 Australia 1-800-270-917 Spain 900-905407 France 0805-080216 Germany 0800-180-1978 Italy 800-728-023 Russia 8-800-100-6925 Japan 0120-901-011 South Korea 080-822-1429 Brazil 0-800-724-8312 India 000-800-050-1531 United Arab Emirates 8000-3201-34 Mexico 01-800-099-0742 China 400-120-0845 China 400-120-0845
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- The FAQ’s are here – https://answers.kroll.com/
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