It is a good few years since I was in Chile and my recent short stay gave me a chance to go back to the lovely Grand Hyatt in Santiago. It’s undergoing a renovation and I used one of my Hyatt Gold Passport Diamond Suite upgrades to get a one bedroomed suite. My early morning arrival saw the room being available  and so I was able to check-in, have a shower and get some breakfast in the Grand Club.

The hotel has a large atrium with the rooms arranged around this central core. A couple of the lifts have a glass side so you can watch the floors zip by. The views from the hotel are spectacular with views of the Andes in the distance, snow capped as you can see during my stay.

The staff are universally friendly and I think like practising their english language skills.

The Room

I was disappointed that the suite allocated was only on the second floor as it meant it had not been refurbished.  Decorated in a fairly old fashioned way, it was still bright and comfortable. The bedroom was separated by a proper door, and the large bathroom, with whirlpool bath was off the bedroom.

The living room had a sofa and chair as well as a desk with power outlets. The TV was in the cupboard opposite the sofa.

The bedroom had clean and crisp lines with a view in to the bathroom which could be obstructed by the blinds. A large sink and separate shower were also located in the marbled bathroom. A coffee machine was located in the living room on top of the TV cabinet. There was also a TV in the bedroom.

Grand Club

The Grand Club is one of the highlights at this property. Helpful, friendly staff check your key on the way in as it is an open area on one of the higher floors. There are plenty of seats and a large spread of food for breakfast and dinner. The staff bring coffees as requested and in the evening serve complimentary wine and champagne.

At breakfast there were hot scrambled eggs and bacon. In the evening there were various warm items, breads, cheeses etc. Plenty enough to fill up on for the day and as a substitute for dinner if you’re feeling like not going out. The Grand Club has three floor high picture windows which provide a spectacular view.

My stay

I slept well in the comfortable bed. The hotel did not feel busy and I didn’t have to wait for anyone. Staff were friendly and helpful at every interaction and it is a property that I would recommend if you need to come to Chile.

There is a lot of construction going on inside the hotel to upgrade the rooms – they looked lovely from the images on the web site. There are also building works on the roads in front of the hotel, but as I was there at a weekend, it wasn’t in operation and so I could not judge the noise.

There is a large shopping centre near the hotel which features a wide range of restaurants and designer stores which you can walk to in about ten minutes – past a McDonalds for those that way inclined.

Overall a very good stay.