For a period last weekend the Hyatt Regency Etoile had a mistaken room rate. Highlighted by a number of bloggers, many of us who managed to book assumed that the rate would be cancelled within a few days. When it held, most of us hoped it would be OK.
And so it proved, in an email received today, the hotels General Manager has written thus:
Thank you for making a reservation at Hyatt Regency Paris Etoile (xxxxxxxxx).
We recently experienced a system error that resulted in the display of incorrect room rates at our hotel. This was our mistake, and we have addressed it.
While the Hyatt.com terms and conditions permit Hyatt Regency Paris Etoile to cancel reservations in this situation, Hyatt Regency Paris Etoile has decided to honor the rate, date(s) and name(s) for which your reservation was originally booked*. We look forward to welcoming you to our hotel, but please do note that any change to the date(s) or name(s) on your reservation will affect the rate.
Additionally, we would like to share with you the exciting news that our hotel is currently undergoing a major renovation. We value your loyalty and invite you to become one of the first guests to experience the new Hyatt Regency Paris Etoile, designed by New York interior designer George Wong.
We expect the new rooms to be available starting January 2017, and we expect the entire hotel renovation to be complete by January 2018. This will include the new Regency Club located on our 34th floor overlooking the magnificent Eiffel Tower.
Mr(s) xxx , we thank you in advance for your understanding and look forward to welcoming you to the new Hyatt Regency Paris Etoile hotel.
Best regards,
Now I remember why I like Hyatt so much – good great customer service.
My stay is in about three weeks time so I shall report back on how it goes. They say the views are wonderful even if it’s not the easiest to get to by public transport.
(For those that missed it, the rate was 3,000 Gold Passport points per night and about EUR21.)
Of course, I hope that it will count as two nights for the new Hyatt promotion – where you can earn up to 75,000 Gold Passport points if you stay by the end of November. The actual bonus is dependent on the number of nights stayed:
| Stay | Earn | Total Points Earned |
|---|---|---|
| 5 Nights | + 5,000 Points | = 5,000 |
| 10 Nights | + 10,000 Points | = 15,000 |
| 15 Nights | + 15,000 Points | = 30,000 |
| 20 Nights | + 20,000 Points | = 50,000 |
| 25 Nights | + 25,000 Points | = 75,000 |
I recently stayed here on the error rate. They upgraded me to a “Presidential Suite” which isn’t renovated and looks like it’s falling apart — broken lights, stained carpet, awkward bathroom but has great views.
The hallways are gloomy and the RC looks like it’s from the 1980s (but nicely kept/maintained). The lobby looks great and hopefully the renovation changes a lot. The hotel looks pretty empty too…. there’s a reason why the rates are so cheap compared to other hotels in the area.