REVIEW: Hilton York, UK – disappointing property in a historic city

Hilton York

The hotel is about a fifteen minute walk from the rail station, or about seven minutes in a taxi.

Located over three floors it has a number of different hotel types. As a Hilton Diamond they could not offer an upgrade and so I was given a ‘Family Room’ where the sofa converts to a second bed. A WiFi code was provided at check-in. The Family Rooms are all located at the back of the property and so my view was pretty poor:


The Room

The room did not offer air-conditioning and so I had to sleep with the window open as the hotel was pretty warm. As it was around Guy Fawkes Night, there was a lot of fireworks going off. In addition, York appears to have become a nightclub/bar town and so there was noise from nearby streets.

The room had a double bed:

Hilton York

Two bottles of water and some nuts/snacks were in the room. There was a kettle and coffee making needs provided too. The bathroom had a combination bath/shower, toilet and wash hand basin. Standard Hilton toiletries were provided. There was no bath robe.


The hotel has no Executive Lounge and so provided a voucher for a drink from the bar and full breakfast in the restaurant.

Room Service

I was exhausted by the time I got to the hotel on the first night and could not be bothered to try and find somewhere the second night and so resorted to Room Service. The first night’s Ravioli with Goats Cheese and Beetroot was superb.


(That’s a sticky toffee pudding on the right!)

The second night’s burger was awful – dry boring and flavourless.

Hilton York

(That’s a caramel chocolate tart on that one!)


This was provided in the main restaurant on the Ground Floor, from 7am. Clearly aimed at the tourist market, an earlier start would have been appreciated.

However, the staff were super friendly and there was plenty to choose from on offer.

Hilton York

In addition, cereals, yoghurts, cold cuts, bakery products and a number of juices were all on offer.

Service Deficiencies

Apart from the dismal room and the lack of an upgrade, the hotel didn’t feel like it was making any effort for customers. Their laundry service is Monday-Friday only:


The bed linen was not changed between nights – without anyone discussing my requirements in this regard.

I called down for a wake-up call and was advised to set the clock radio next to the bed!

The view from the front of the hotel is great, but limited rooms have access to this:


The closest I got to a good view was this in the corner of the window:

Hilton York

There are a small number of shops within a ten minute walk as are some of the attractions in the city so it is well located from that perspective.  My walk to the station on a cool morning took me over the bridge and was really quite pretty:

Hilton York