I arrived fairly late at night and after the EUR20 taxi ride from the airport was greeted by a friendly agent. After confirming the rate, length of stay and my choice of points she generated a card and I was off in the lift. Before leaving she confirmed that I had been upgraded, although it was not to the Regency Club floor.
Exiting the lift I was greeted by a great piece of sculpture.
At the end of the corridor was my room for the evening.
Entering the room you are faced with a corridor:
Turning right at the end I realised that there were floor to ceiling windows on the left and on the right was the bathroom.
The bathroom had a separate bathtub and shower:
I then finally arrived in the bedroom. Equipped with a large TV, desk and bed it also had large windows, many of which opened.
A good nights sleep and I woke to grey and damp morning. Opening the window curtains and then using the button to open the blinds gave great views out over the river and the city beyond.
After freshening up I went to access the lift to get to the Regency Club. The card didn’t work and when I went downstairs the restaurant had no record that I should receive a free breakfast. I gave up at this point and went for some fresh air outside. The bridge which connects the hotel to the city is broad and visually interesting.
The entrance to the hotel was also pretty spectacular.
Walking back in to Reception I took a couple of snaps before going back to pack up and check-out.
I asked about being denied Regency Club access when I checked out and they indicated that there was a problem with my Gold Passport number and that is the reason they had not granted access. Weird really, as my GP number is in my profile and hyatt.com and this reservation certainly was shown there. Anyway, I was in a rush so didn’t think anything about it.
I subsequently reached out to the Twitter team who confirmed the account problem and gave me 3,000 points as an apology. They also checked that everything was OK with my next stay in Hamburg for that evening.
So, all around a decent stay, with only the issue about Regency Club access to make it disappointing.