Hyatt’s ‘My Hyatt Concierge’ explained

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A number of Hyatt’s Diamond members report on Flyertalk they have received an offer from Hyatt to give them a Hyatt Concierge. This produced a lot of consternation as many of the most established Diamond’s already have a Personal/Private Line agent who handles their requests.

However, the Head of Gold Passport has stepped in and explained that the programme is in test and that members will have the chance to shape how it moves forward. You can read his post here.

So, whilst I have not been offered this new service (frankly I am happy with my Private Line Agent), if you have I would strongly suggest you initiate the service and see what it can do for you in different circumstances – rewards, flight cancellations, dinner reservations and local activities spring to mind.

Let me know how you get on if you are in the test group.


  1. This is the email I got from the Hyatt Concierge that I find to be quite odd. I don’t plan to use this person in any way. Name and information of the agent withheld for privacy purposes.


    Welcome to the My Hyatt Concierge pilot! As one of our most valued members, you’ve been selected to participate in this new service that will help make your travel planning at Hyatt even easier.

    My name is ########, and I’m your dedicated My Hyatt Concierge representative. Just to tell you a little bit about me, I’ve worked at Hyatt for nine years and I enjoy knitting and spending time with my family. I’m here to help make your travel planning easier by booking and customizing your Hyatt stays, keeping you informed about our latest promotions and giving you insider information that you won’t find anywhere else.

    Feel free to contact me directly for any of your Hyatt needs. You can reach me at ###-###-####, from 5:30 p.m. – 2:00 a.m. CST or at If I’m out of the office, there will always be a My Hyatt Concierge representative here to assist you.

    I look forward to speaking with you soon. And remember, since this is a test, I may not get it perfect from the start. I’ll need your ongoing feedback so I can provide the best experience possible when planning your Hyatt stays.



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