New Priority Club VISA card nearly costs me dear!

My Priority Club profile contains my stored UK Priority Club VISA card number, and expiry date. This short cut nearly cost me dearly this morning.

Background – For several weeks I have been planning a trip to Geneva. I have a night at the Hilton Heathrow Terminal 5 tonight, and then looked for a hotel in Geneva near the airport. I selected (despite the TripAdvisor reviews), the Crowne Plaza at the airport and duly booked a 21 day advance purchase rate.

This Morning – coming to print off the reservation I found it cancelled, with a cancellation number showing on the page – PANIC! I immediately called the UK reservations number and spoke to a helpful US based agent who looked at the reservation and suggested I called the hotel. It was too early for any management to be there I was told, so I waited until UK Guest Services opened. In the meantime, the nice reservations agent in the US made me a new reservation, for a less nice room at a higher rate – just in case.

07:01 this morning – and Guest Relations opened their phone lines, straight through and in a minute a lovely agent was on the phone to Geneva. ‘Your card was declined, which is why they cancelled the reservation’, she explained. She called the hotel and I went through the number on the card – correct, and at this point I knew my account had lots of free credit, and then we got to the expiry date!

Expiry Date  – Recently I changed my Priority Club VISA card to the new black UK one – more points etc, but unnoticed by me, whilst the card number was the same they had extended the expiry of the card one month – making it come back as declined.

The Outcome – lovely person in Geneva, reinstated the original booking and rate, and looks forward to seeing me tomorrow.

Great outcome, handled professionally and coutesly by everyone and a win for the customer. I am almost looking forward to being there; despite the TripAdvisor reports! (Review from this web site follows)



  1. Not sure if you travel to GVA often… a great feature at the CP is that it’s 5-10 away from a huge mall. Just exit the main entrance of the hotel take a right, pass the gas station and keep walking. Serves great to keep the budget in check.

    Also, make sure to ask for a tram pass. Line#10 goes one way to the airport and the other towards the city center.

    Have fun!

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