The Chief Inspector of the Borders Agency has finally published a report explaining why there were queues at Heathrow between August and November, at Terminal 3. Drum roll please…..
TOO FEW STAFF
Well goodness me, I am so surprised. Not.
Inspectors said new team structures, rotas and shift patterns had come as border
staff numbers at Terminal 3 fell by 15% from 322 to 277 in the 12 months to last
“Resources were not matched to demand, management oversight and assurance was
lacking in many areas and staff were not always properly trained to undertake