I have stayed at this property several times over the past few years. It is well located within the terminal building, and 10 minutes after landing I was at check-in.
At check-in it was noticeably busier than I have ever seen it before, as there was a dance event going on in the hotel. This should have sounded warning bells, but I let it pass.
I had a FedEx delivered to the hotel, and after waiting for delivery for over an hour I went to the bell desk. They were too busy (by their own admission) to get the FedEx and eventually a member of the front desk staff brought it up.
The hotel was pretty busy and so there was no Diamond Upgrade available. I received a standard room, although it was an outside room (as opposed to an Atrium room).
The room, on the 7th floor was at the end of the short corridor from the lifts. This meant, unfortunately that half of the guests staying on the 7th floor had to pass my room. During the night the noise was substantial and I did not rest well.
The hotel offers Diamond members a voucher for their Restaurants buffet which includes hot and cold items. It opens at 6.30 am and I was one of the first through the door. Apart from the usual selection of pastries, cereal etc, there were scrambled eggs, sausage and a sweet warm item – a sort of blackcurrant scone/souffle which was spectacular. The service was efficient and friendly and I enjoyed breakfast.
Check-out was fine, with the internet and breakfast taken off the bill correctly.
Disappointed that no Diamond upgrade was given, but understandable. Stay spoilt by noise from other guests. The hotels service appeared to suffer when busy.
Pictures from the room: