Several years ago, in my days of IT consultancy I was a regular at the Grand Hyatt San Francisco. It is several years since I was there and it has undergone a huge transformation. I always liked the location (right in centre of the City, near the BART and MUNI and only a 5 minute walk from Macy’s). The staff often recognised me from repeat visits and when the Regency Club was on the 36th, enjoyed many evenings talking with other guests.

I was able to return about 2 weeks ago for the first time since the property’s refurbishment. The lobby wasn’t finished when I stayed, and so I shall look forward to going back when I can to see the finished product.

I used a Diamond Suite Upgrade to secure one of their suites – and Executive Suite – room description here.

The Room

The bedroom had a large flatscreen TV, a sofa that converted to a sofa bed and desk with chair. Wired and wireless internet was available. There was also a full bathroom with tub leading from the living room.

The bedroom, had its own bathroom with a shower and wet area, a second TV, chaise long, and a super bed!

The room was freshly appointed, light and airy. The old decor was full of dark wood, so the contrast was significant. However, I did enjoy the new look – very Hyatt. The wash hand basin was of a novel design:

The only issue really was that the water pressure was pretty poor. This might have been a water saving device but it was noticeable.

The view from my room was the worst of the four available. Bearing mind that I was on a low rate with an upgrade cert, I did not mind too much. There were control buttons throughout the suite. The window curtains operated electrically and you could raise and lower the bedroom and living room separately.

Grand Club

The Grand Club on the 32nd Floor has been totally renovated. Still with stunning view of the city, it has been expanded to a further bedroom making it much larger, and there is more space for food. It now features hot food at breakfast and hors d’oeuvres times.

The club is also open 24/7 which means you can pop in for sodas when the club is not serving food, as well as printing boarding passes. There are two Macs there for guest use.

Operating times are from 0530 on Monday to Friday and 0700 on Sat/Sun. They finish breakfast at 0930 on Monday to Friday and 10am on Sat/Sun. The evening service is from 5pm – 7pm for Hors d’oeuvres and 7.30pm to 9pm for Dessert.

 

The staff were superb! Helpful, friendly and attentive. When I went up early on the Sunday, at 6am they have everything laid out and were more than happy to have me start before the official time.

Summary

One of my favourite properties has re-earned its place in my heart – and I have to say I think they really are doing a superb job renovating it. Classy, modern and fresh. I shall look forward to going back.