American’s First Class lounge offering at JFK Terminal 8 used to be a haven of service and the home of good food offerings. I enjoyed that it was quiet, except during the peak evening departures period, and that the staff were friendly and helpful.
That is pretty much all gone with the refurbishment.
The new First Class lounge, soon to be available to American’s Business Class passengers, occupies the space that used to be used for the Admirals Club and is certainly larger. However, it is simply not going to cope with the number of passengers who will shortly be entitled to access it. There are lots of different seating areas – high chairs at high tables, working areas with large tables, comfy seats by the window. Take your pick.
I was there mid-afternoon after arriving from Heathrow and apart from a few kids running around, it was fairly quiet.
The food selection has been dumbed down – less range and less warm items I am afraid.
It was enough for an afternoon snack, but would not qualify as pre-flight dining I am afraid. The presentation is more stylish than the photo’s indicate. There were two soups, some warm sausage rolls plus salad, cheeses, fruit and cold meats. The rolls were pretty good. It was all self-service as was the alcohol.
The wine selection has improved and there is champagne available as free pour.
The WiFi was terrible, often disconnecting or not connecting devices at all. I had to do a conference call whilst I was there and it was touch and go as to whether it would work.
Whilst it is a perfectly serviceable lounge now, I still miss the old Flagship Lounge.