Several weeks ago I booked a ticket which featured early morning segments from JFK to LA and onwards to Honolulu. Roll forwards and the schedule padding to accommodate the runway works at LAX kicks in and AA rebook my flight to a lunchtime departure with a minuscule 40 minute connecting time at LA.
So, today I was awake early and came to standby for an earlier departure at JFK. The 11am seemed fine, the agent in the Flagship Lounge moved my reservation and out popped a boarding pass with a seat assignment.
Yes! I thought.
Roll forwards to the gate where, as I was boarding, there was a Seat Dupe message! The agent explained that I shouldn’t have been allocated the seat and if I waited they were sure they would get me on. OK, I had a window by the loo, how much worse could another seat be?
‘Mr MilesFromBlighty I am afraid we don’t have a seat for you today’. What?
‘Do you want me to check you in for your other flight?’
There, clearly on the screen were people that they had upgraded in preference to accommodating me, a revenue passenger with a confirmed seat. I did notice at the gate that a number of people seemed to know the gate agents and perhaps that’s how they secured their upgrades, I will never know.
‘I could offer you a seat in the main cabin’. I resisted the temptation to laugh! There were clearly two names on the upgrade list behind the podium
So it seems that at AA, upgrades take precedence.