Pre-clearance of US Immigration and Customs in Ireland has long been one of my favourite travel experiences. I have done it at Shannon several times as part of the BA flight from London City, which stops off there to re-fuel.
I wrote about this some months ago. You can read about this experience here.
However, I noticed recently that they have changed some of the area about in the latest video from the TSA explaining the process.
The major change is that you go through the TSA-approved (Shoes off, laptops out) security before joining the US immigration lines. This is better as there are more staff to do the screening.
However, they have changed the location of the Global Entry line to the non-US residents side of the hall.
This is a disaster!
It means that people who clear through Global Entry have to join a line full of non-US residents giving their fingerprints, answering questions etc. It took 30 seconds to do the machine yesterday and about 20 minutes in line.
Plus the Immigration Inspector does all the normal questions, most of which you have already answered on the machine.
My experience yesterday was that the agent didn’t know that non-Green Card Holders could enroll in Global Entry – I had to spend 10 minutes explaining this process to him, how I managed to get enrolled, what the process was, the UK Police checks etc. All in all, the experience took longer than if I had been in the non-US residents queue.
So, Dublin pre-clearance, which was excellent is now a poor experience.