A number of Hyatt’s Diamond members report on Flyertalk they have received an offer from Hyatt to give them a Hyatt Concierge. This produced a lot of consternation as many of the most established Diamond’s already have a Personal/Private Line agent who handles their requests.
However, the Head of Gold Passport has stepped in and explained that the programme is in test and that members will have the chance to shape how it moves forward. You can read his post here.
So, whilst I have not been offered this new service (frankly I am happy with my Private Line Agent), if you have I would strongly suggest you initiate the service and see what it can do for you in different circumstances – rewards, flight cancellations, dinner reservations and local activities spring to mind.
Let me know how you get on if you are in the test group.