Just this last week I got some excellent service from an airline on which I have no status and which I have never flown – Royal Jordanian.
Booked to travel, using American miles, from London to Male I was scheduled as below:
Unfortunately, Royal Jordanian have stopped flying to Colombo it transpires. RJ called the phone in the booking and emailed offering an alternative routing and confirming that it was OK with me. They then went ahead and contacted American to get approval to rebook me, and then confirmed re-issuing the ticket. The staff in London were a delight and it reminded me of how things used to be – friendly efficient service from an airline, where they did the research in advance and come to me with a plan. For too long its been the other way around in my experience.
So, whilst it’s only going to be one flight with RJ now, and I really looking forward to it.
The new routing, via Qatar on Qatar Airways:
I land at a better time in Colombo too for the overnight connection. Win!