Andaz Amsterdam: Part 5 – Breakfast / Service / Design

For my last post on this property I am proposing to cover three aspects of the hotel:

Breakfast

Breakfast is served on the ground floor in the restaurant behind the lifts. The staff there were friendly and offered my the menu which consists of a cold buffet or a (chargeable) hot option. The Andaz layout which mixes public and private areas is present. The staff bring, tea/coffee and juice on request and the rest is self service.

There were plenty of cereals, yogurts, cold cuts, rolls and croissants to keep anyone happy.

Whilst I had to sign the bill, the charge (but not the tip) was removed at check-out as a Diamond Gold Passport Member.

Design

The design of the hotel is clearly unusual – but very interesting. There are little features which catch your eye almost everywhere. From the clogs installed at a high level in the rooms

Through the pattern for the room divider and chair covering which features the same weave, but in different colours.

The lobby is interesting, with a five story atrium from which light hang of different designs and at different heights:

The restaurant is separated from the lifts by a clever cupboard with a whole range of unique carvings on the doors

Service

Let me start off by saying that I thought the staff were excellent – every time I met they greeted me warmly, and after one interaction they used my name each time I dealt with them. The team at breakfast remembered me from the previous day and also what I drank. It did make me feel at home, which I like.

There are some aspects that still need a little work I fear. The internet clearly, but also silly things like my room service trolley not being removed for 18 hours, until I mentioned it to them. Gone 5 minutes later, but still. Not refreshing the mini-bar during the stay is just mean – it would have cost them a bar of chocolate, a can of coke and a bottle of water. No big deal on the room rates they are charging at present.

The room service meal was nice, but the burger had it’s top on which meant having to pick it apart to add the tomato, lettuce etc.

The crumble was excellent and a huge portion:

Other Diamond Gold Passport members report receiving a bottle of wine as their Diamond Amenity, which I didn’t.

Summary

It’s a relatively expensive hotel, but in a good location with a great team of employees. It’s so new that it’s hard to judge whether the problems highlighted are opening problems or whether it’ll be a bit hit-and-miss as sometimes Andaz’s are with service.

I should like to go back in 6 months and see where things have progressed. However, if you’re in Amsterdam, the property is well worth a visit.

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