United IT systems – at it again – check your balances….

I woke up this morning to find that United had deducted just over 8,000 status miles (PQM – Premier Qualifying Miles as United calls them), from my account.

What?

Well, checking my statement online reveals that my recent LAX-LHR with Air New Zealand, in Business Class has been designated as no longer earning PQM. The outbound LHR-LAX still earned them, but for some reason UA thought it was OK to deduct the status miles without notification – although why am I surprised as United as behaved more and more strangely recently.

This is what the changed segment now reads:

What is should have read:

So the consequence for United?

Well I was about 7,000 miles short for the year to get to 125k for some extra upgrades. With this change I may be just over the 100k – so I won’t be booking a ticket to get to the 125k mark – there is no point spending several hundred dollars and then United refusing to honour the mistake they made.

United’s web site is clear about the earning.

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  1. Unfortunately this is just another example of United’s many IT issues since this trainwreck of a merger took place. Keep on them to make sure you get the credit you earned!

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